Work Experience

BOSTON PUBLIC SCHOOLS - DANTE ALIGHIERI MONTESSORI                                                                                                              East Boston, Massachusetts

Inclusion Planning Team                                                                                                                                                                           2023-Present

Participating in district-wide inclusion efforts through school-specific planning team as a parent representative. IPT goals are to improve inclusion for students with disabilities, students from multilingual households, and/or students from marginalized racial and ethnic identities.

THE FLETCHER SCHOOL - OFFICE OF STUDENT AFFAIRS                                                                                                                     Medford, Massachusetts

Consultant                                                                                                                                                                          2023

Designed and produced two projects as an alumna consultant to identify, create, and made recommendations regarding: (1) financial and community engagement planning and strategies for student-led conferences at the Fletcher School and (2) improving resources available to non-traditional students, particularly those with children, with special attention to intersectional identities and experiences.

BLACK HISTORY IN ACTION IN CAMBRIDGEPORT                                                                                                                     Cambridge, Massachusetts

Community Partnerships Associate                                                                                                                                                                            2022-Present

Developed and implemented strategy for community outreach and connections to prepare for St. Augustine’s African Orthodox Church’s Day One, including fundraising and grant application planning, event programming, and online and social media growth strategic work. Focused on increasing racial equity for the Black community of Cambridge.

CONSUMERMEDICAL / ALIGHT SOLUTIONS                                                                                                                                         Boston, Massachusetts

Project Coordinator (Part-Time Remote) - Provider Networks                                                                                                                         2022-2023

Managed data integrity and provided strategic guidance to clinical team through systems change. Ensured complete and accurate data, which I analyzed and shared for payroll and physician selection, as well as identifying gaps where additional recruitment was required.  

CONSUMERMEDICAL / ALIGHT SOLUTIONS                                                                                                                                         Boston, Massachusetts

Support Specialist (Part-Time Remote)                                                                                                                                                                                      2022

Responsible for managing difficult cases that required additional expertise in medical records, organization, and management. Coordinated with clinical team for case quality and organization. Created and implemented a best practices guide, as well as clinically informed resources. Served as point of contact and trained non-clinical Remote Expert Opinion Team at all levels. 

CONSUMERMEDICAL                                                                                                                                                                                       Boston, Massachusetts

Team Lead (Remote) (Promoted)                                                                                                                                                                                      2020-2021

Led case coordination team. I created and developed SOPs, team resources, and training. Provided mentorship and feedback to rapidly growing team, utilizing data from KPIs and quality assurance checks. Advised leadership on inter-team improvements. Wrote stories for technological tools. Researched and sourced additional tools to assist team.

INFINITEMD (Acquired by CONSUMERMEDICAL September 1, 2020)                                                                                  

CareTeam Coordinator (Remote)                                                                                                                                                                                                   2020

Formalized roles and procedures. Managed 100-plus monthly expert opinion cases from beginning stages through clinical review.

NEIGHBORSCHOOLS                                                                                                                                                                                        Boston, Massachusetts

Provider Success Coordinator                                                                                                                                                                                              2019-2020

Ensured partner success. Worked closely with go-to-market team to identify best practices and establish processes for scaling and growth. Focused on guiding partners looking to open family childcare programs through licensing process, created robust marketing plans, and assisted partners with business openings.

•       Served as sole Spanish speaker on team. 

•       Supported all other parts of go-to-market side of company (sales, marketing, and success) in qualifying leads, signing partners, and supporting Spanish-speaking customers on both sides of the marketplace (childcare providers and parents).

BRIGHAM AND WOMEN’S HOSPITAL                                                                                                                                                       Boston, Massachusetts

International Patient Program Manager (Promoted)                                                                                                                                              2014-2019 

Coordinated patient cases from point of initial inquiry through completion of care and billing. Reported data throughout process for self-paying, government sponsored, and insured patients. Remained proactive point of contact throughout patients’ care to anticipate and address any needs that arose.  

•       Advised leadership regarding particular patients and / or specialized cultural knowledge both in Boston and abroad. 

•       Partnered with Business Development team to create and implement policies and procedures, and provided staff training, 

•       Liaised in development of relationships with new referral sources and represented hospital to donors, board members, and similarly sensitive cases.  

BRIGHAM AND WOMEN’S HOSPITAL                                                                                                                                                       Boston, Massachusetts

International Patient Access Facilitator                                                                                                                                                                         2012-2014

Provided concierge-level services to international patients who required medical assistance. Provided tours of hospital complex and arranged for short-term temporary housing needs for patient and accompanying family members as needed. Arranged for interpretation of patient documentation and scheduled patient administrative activities. Managed bill processing for self-pay commercial insurance and government-sponsored patients.